AGA: Covid Impacts

In mid-March 2020 all KNC staff were ordered to work from home because of the covid pandemic and the situation remained the same for the entire year. We quickly switched to virtual daily check-in meetings with staff to ensure operational continuity.

We also re-configured our systems to provide remote services to clients and fortunately, services remain largely intact with one-on-one supports provided over the phone, computer and virtual meetings wherever possible. For obvious safety reasons, we proceeded with citizen engagement and Sector Council meetings using virtual platforms such Zoom, Webex and MS Teams.